Items marked as final sale cannot be returned. A Return Authorization number must be requested within 14 days of the order's delivery date. The item(s) must not be worn, altered or washed and must be accompanied by original tags and original box. All returns must be authorized by JOYFULLOOK prior to the return, please contact us via email or phone to request a Return Authorization number.
Shipping fees are not refundable.
All orders are shipped from our Brooklyn warehouse, by USPS. Free ground shipping is applied on orders higher than $65, and flat $6.45 rate for purchases of $65 and under. Joyfullook ships only within the US under the promise of no more than two business days for processing and shipping of any order.
Return policy applies to damaged products. Exchange is allowed when items come with manufacturing issues. Please do not send your products until requesting an exchange authorization via email or phone.